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 Webster University Business Experts
 
Author: Webster University Created: 3/26/2007

The Webster University faculty will provide an expert perspective from the world class room.

Emotional Intelligence Revisited by Jo Clifford
By Webster University on 5/28/2007
I was appalled at the lack of customer service, quality of preparation, lack of cleanliness, and overall appearance of a fast food restaurant near my home in Oak Run. The two youngsters (couldn’t have been more than 18 years old – if that!) were slow, flat in affect, and seemed utterly bored and tired. When the young man pulled his pants up (must have been half way down under the shirt tails of the LONGEST uniform shirt I have ever seen) right in the middle of preparing our hamburgers,  I thought my husband was going to lose it! 
 
Dr. Henri – we need you! We need you to tell everyone about the importance of developing the people side along with the cognitive side in skills development to ensure business success.  Can&rs ...
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Aging Issues by Jo Clifford
By Webster University on 5/22/2007

I’m surrounded by aging issues.  The CFCC Public Policy Institute is wrapping up its recommendations for a community response to access to health care.  The Gerontology Symposium speakers today spoke about the aging population, the Baby Boomers, and the “waves” of population shifts.  Baby Boomers (like me) will be a force to be reckoned with as we will be more educated, more demanding, live longer, be more likely to do more things after/in retirement, and the information goes on and on.  I’m turning 60 next year and I think ...

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Miscellany by Karen Fattorosi
By Webster University on 5/21/2007
    I have spent the last few days unraveling cords, moving computer parts and pieces, repositioning gadgets, attempting to reorganize my life as I, for the umpteenth time, attempt to apply basic organizational principles and feng shui concepts to my working space (which are sometimes in conflict with each other) as I, yet again, work to accommodate another piece of technology into my increasingly complex yet basic electrical and ethernet support system. (breathe) (breathe again)

    Will someone please remind me how we were sold on the whole personal computer idea?  I recall Apple introduced its first personal computer with considerable hoopla about all the functions a personal computer is capable.  It was generally acknowledged that most of these early computers ended up in closets because they were complicated, didn't really do much, and introduced with loads of skepticism.  T ...
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Looking Forward
By Webster University on 5/15/2007
Aging is just living.
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Tesla Motors - finally a high performance electric sports car - Bill Noffsinger
By Webster University on 5/15/2007

Today I visited teslamotors.com and was impressed!  Tesla Motors is an up and coming California startup developing and producing the first truly high performance electric sports car (see http://www.teslamotors.com/index.php?js_enabled=1 ). The car, the Tesla Roadster, is making quite a stir. The Tesla Roadster is capable of 0-60 acceleration in close to 4.0 seconds and has the completely cool sports car look, matching its world-class performance. The look and performance place it in the same rarefied strata as legendary $300,000 autos bu ...

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Does "Middle America" exist - by Bill Noffsinger
By Webster University on 5/11/2007
An inquiry into the nature of "Middle America" - pointless abstrction or not?
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It's Only A Dime by Karen Fattorosi
By Webster University on 5/8/2007
I went to a specialty bread store on Sunday.  My company was to be treated to one of their delicious cinnamon raison breads with breakfast.  The sign next to the bin was $3.65.  The cashier charged me $3.75.  Upon questioning I was informed that the price had changed.  I made the usual pleas for consideration of the fact that the bread was clearly marked $3.65.  “That’s not the right price” was the reply.  “Then it seems that your price signs are not reliably accurate” was my retort.  “It seems that they are not” was the response.  A request for the store manager went nowhere when the cashier informed me that she was one of two on duty at the time.  The “real” manager would be in later.  The cashier volunteered to tell the manager about the situation and I requested that she take my name and number s ...
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What Ever Happened to Customer Service? by Jo Clifford
By Webster University on 5/7/2007
As I was reflecting on Karen’s blog, I remembered the good old days when people actually made an effort to help me. There were people answering phones, taking messages or helping the caller. There were people actually willing to help me find another size or who genuinely wanted to make me a satisfied customer. 
As my boss says, there was a “smile in the voice.” I don’t sense the smile very much in my interactions with clerks, cashiers, agents, representatives, or politicians (ok, maybe a little – but is it real?). I do sense the smile in the employees working at my bank. These people really “get it” about customer service. Competition has created an environment where the best service ...
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Vacation Business by Jo Clifford
By Webster University on 5/4/2007
I spent the last four days with best friends from Oregon camping at Flagler Beach and playing tour guide in St. Augustine.  Except for the smoke from wild fires, the weather was perfect.
 
My friend, Linda, caught the “beading bug,” and as we were shopping for beads and creating ideas, I suggested she start a small business to sell her creations while traveling around the country in her RV.  From then on, the entire mini-vacation was about developing this new small business.  LBImaginations.net was born while riding the Red Train to the Fountain of Youth.  I think the water we drank there gave us a youthful enthusiasm for taking risks. Our ideas built one upon the other until the entire business plan was constructed and Linda’s & ...
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The Year of the Pond by Karen Fattorosi
By Webster University on 5/1/2007
Last year I elected to be "the year of the pond." A niche, just outside the dining room window, protected by a wide overhang and walled on two sides, would be a perfect space for a large fish pond. My imagining included a waterfall, copious plantings–a natural pond setting. Clearing trees, brush, rocks, and lawn debris was followed by what seemed like hundreds of wheelbarrows-full of sand deposited in a low spot in the back yard. All this took about six months to accomplish. After all, this was the "year" of the pond. Sometime in June, when the pond was nearly the right depth and shape the first summer storm occurred. This was the first inkling that my fantasy and mother nature may be at odds with each other but I wasn’t paying enough attention. It took me about a week to dig out and reshape the pond. Then the second storm blew through. Seeing my pond walls fill the bottom of the pond and huge erosion valleys I realized that I had ...
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Failure to Fail-allure from Nicki Nance
By Webster University on 4/30/2007
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The People Element submitted by Jo Clifford
By Webster University on 4/24/2007

In a recent online chat with our business school team, worldwide directors noted the importance of delivering both “hard” and “soft” skills knowledge to business students.  Many of the directors (who also happen to be in my generation) believed that we do not place adequate emphasis on the development of people skills in educating our future business leaders.   Younger directors didn’t particularly perceive a problem and thought we needed to place more emphasis on the hard skills courses (statistics, research, etc.)  To our d ...

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Lessons from a Cardinal by Karen Fattorosi
By Webster University on 4/23/2007

I don’t need an alarm any more. With the promise of spring came an intruder in the early morning hours and continuing throughout the day. A bright red cardinal has taken possession of a particular branch of my trimmed crepe myrtle and gazes at my office window nearby. At random intervals the cardinal takes rapid flight straight into the window, strikes it sharply with his beak, then again, then again, and flies back to the branch. This three part attack on the window pane occurs for quarter and half-hours at a time. I’ve done the on-line research on this pesky bird and have tried the suggested remedies. Sheets of tin foil hang at random heights in front of the window, silhouettes of hawks are taped to the window pane, a plastic owl sits nestled in the knuckles of the same crepe myrtle. None of these has deterred the bird. It seems that the male cardinal, in a territorial battle, has discovered the male invader in my window. That primal instinct does not acc ...

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Scene of the Crime
By Webster University on 4/19/2007

Newscasters have commented abut how poised the Virginia Tech witnesses are in their accounts of the event.  Certainly they are courageous.  Some had the presence of mind to document with cell phone photos.  Others took desperate measures to survive.  No doubt, some of the quiet composure is the effect of shock and trauma,

But, I wonder if some of the objectivity of the accounts is fortified by the generation's exposure to violence, the media, and the plethora of crime scenes processed and autopsies performed on prime time television nightly.  I admit I am one who can watch every version of Law and Order and every city of CSI until I believe I could process a crime scene myself.

Is anybody with me?

 

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Second-Hand Rose by Karen Fattorosi
By Webster University on 4/16/2007

Who hasn’t been to a garage sale? Until recently I had been to maybe a handful–although I held a few huge ones preparing for big moves. A newfound delight, I am deriving heaps of pleasure and finding wonderful treasures by going to yard/garage sales and flea markets. I don’t think Marion county is any different than many others when it comes to the reprocessing of goods and discards. What does surprise me is that second hand merchandise is the lifeblood of many, many "merchants." The professional buyers scramble to garage sales early Friday morning and scoop up anything they believe will resell at flea markets, thrift or consignment stores, or on ebay at a higher price.

As I see it, the business of second-hand goods serves many useful functions. It provides a source of income to people willing to buy and sell in what I would consider a precarious environment, made that way by the unpredictableness of the avai ...

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The Business of Practice
By Webster University on 4/12/2007

The dentist’s office called today to remind me of my yearly  check up.  It’s one of many annual courtesy calls, letters, and emails I receive reminding me to get up off my copay and come on in.  Now, Charmin didn’t call to tell me I need toilet paper, Kellogg didn’t call me to see if my strategic cereal reserve was running low, and GE knows that I will know if I need a light bulb.  The practice of medical s ...

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Iis It Just Me?
By Webster University on 4/11/2007

Maybe it is just me.  I’m suspicious of the motives behind the scenes regarding the latest Don Imus fiasco.  Is he a curmudgeon (as some people refer to him) gone awry or is he extremely good at what he does which is to stir controversy?  He knows the rules under which he operates.  I’m thinking ratings will shoot up, Al Sharpton and Jesse Jackson will have a new venue and menu for debate, and talk show hosts will have guests debating for days about freedom of speech, FCC regulations, our values, etc.

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Finding a profit in alternative energy
By Webster University on 4/11/2007
Biodiesel: A viable business opportunity
 
In last week’s blog I began a discussion about finding viable business opportunities in the move toward alternative fuel sources as we move away from our current degree of dependence upon fossil fuels.  In the blog I attempted to make the point that our free market can reward innovators and entrepreneurs who are ready to take advantage of emerging market demand.
 
I believe Biodiesel now presents such an opportunity! History shows that at critical junctures or points of disruption in the means of manufacturing or form of energy, innovators who were ready first wi ...
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Group Dynamics at Work by Karen Fattorosi
By Webster University on 4/8/2007
Whenever I think of groups of people--whether families, classrooms, work crews–I view them from a systems perspective and group dynamics.  People in relation to one another, whether at home, in the workplace, or in a supermarket, are reactive, interactive, and tend to perceive each other and react to each other in predictable patterns.  The same dynamics that are so readily apparent (and some not so apparent) in a family also are present in the workplace.  Not surprisingly, the roles a person played in their family-of-origin are often the same roles played in the workplace.  For example, a youngest brother in the family is often going to be more willing to compromise in the workplace in order to promote cohesion.  After all, compromise was the surest way to manage older siblings in the family.  Likewise, a criticized child often results in an overly anxious worker who is critical of self and others.   A c ...
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On Intelligence by Henri Benlolo
By Webster University on 4/5/2007

One of the major problems that most employers face is not the ability to find employees that possess or are able to learn the skills needed to perform a job; but rather, the ability to find people who are able to engage in the appropriate behaviors associated with the job.  Employers are looking for workers with strong emotional and social intelligence; workers with good work ethics, commitment, pride, dependability, interpersonal skills,  respect, just to name a few.  If these are the traits and skills that employers are seeking, then why aren’t we teaching them as well instead of just concentrating on developing cognitive intellige ...

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