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Webster University Business Experts
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Author: |
Webster University |
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3/26/2007 |
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 The Webster University faculty will provide an expert perspective from the world class room. |
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Business Asset--EAP Counseling Benefit by Karen Fattorosi |
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By Webster University on
11/9/2007
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I was called to a business recently for a Crisis Debriefing after a traumatic workplace event. While talking to employees I was surprised to learn that many did not know that their workplace benefits included counseling services that can be used for mental health issues whether they are work related or personal.
Employee Assistance Programs (EAP) are used for "supervisory referrals" when a problem manifests itself in the workplace and an employee is "sent" for counseling. Anger management work or stress reduction might be necessary to help the employee work through workplace issues. Supervisory referrals are actually a very small percentage of EAP referrals to a counseling practice.
My counseling practice includes several EAPs that refer employees to my practice for counseling on relationship issues, marriage counseling, anxiety, depression, dealing with adolescents, grief, trauma, illness, parenting--the list go ...
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I Want That by Nicki Nance |
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By Webster University on
9/23/2007
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I should not be surprised that HGTV boasts a program entitled, “I Want That!” It showcases gizmos and gadgets. Today there was a belt buckle with a programmable LCD display. At forty bucks it was a steal. Most of the products showcased are thousands of dollars. On the cutting edge of home furnishings is a red sofa in the shape of a Swiss army knife. Its antithesis, the Feel seat made of 120 foam balls that can be tied together in endless configurations, comes with the warning that it may take several days to assemble. That’s cushy. If tech toys are more to your liking, you can find a motion sensing alarm for your back pack, a number of specialty robots. My favorite is the Lego robot that comes with its own software. If you aren’t home enough to enjoy it, you can command it from your mobile phone. Where’s the fun it that? “I Want That” must be the Emmy winner of retail programming. Much like Law and Order, its spin offs have spinoffs. I Want That for ...
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Multi-tasking Mindlessness by Karen Fattorosi |
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By Webster University on
8/26/2007
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Resumes are sprinkled with catch phrases like “excellent at multi-tasking." Let’s say corporate downsizing has decimated a business (that means one out of ten workers have been let go). Those remaining have absorbed their roles and responsibilities. Fewer employees doing the same amount and types of work equals lower corporate costs. A new employee skill was born: multi-tasking.
The first time I heard the term “multi-tasking” was in the late ‘80s when there was a lot of managerial shuffling to reduce business costs. The idea of “multi-taking” assumes that the brain is capable of doing more than one thing at a time and doing both well. Well, that may be the theory but in practice the brain can’t do two things simultaneously and while it can do two things well consecutively, it takes time to shift gears and both accuracy and productivity suffers. After years of experts touting the value of multi-tasking employees to organizations the research is showing other ...
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Sticks are our Friends by Nicki Nance |
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By Webster University on
8/20/2007
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Sticks are our friends
I remember when books were our friends. True, they were cumbersome, chunky and delicate at the same time, but the smell of the open stacks was delicious and the silence was inviting. Going back to school meant carrying a bookbag - an ergonomic nightmare by today’s standards. Now I can get a recorded book and save it to a stick – about half an inch wide and three inches long. If that is too cumbersome I can put it on a memory card – smaller than a postage stamp, and listen to the book on my phone - convenient, but not nearly as rich as actually reading. They rob me of the opportunity to re-read a paragraph, or to run my finger along a line I want to savor.
Last week in my class a student opened a case the size of a peapod full of sticks – not pickup sticks, but flash drives. They held her family photos, her class notes, her vital statistics and a year’s worth of music to enjoy. I have one on my key chain with a ...
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I DID IT! by Jo Clifford |
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By Webster University on
8/13/2007
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Speaking of technology, I have achieved a goal! Thanks to the help from several “geeks” at Best Buy, Circuit City, Nero and HP. I wanted to down load pictures from the digital camera, and from the file on the laptop, burn a DVD/video slideshow to play on the computer or TV. After three days and the purchase of a new software program and a new smart printer, I accomplished my task. Not without, however, a great deal of frustration, a few terse comments and interactions, and a great deal of tears. I do fairly well keeping up with the technology changes, but feel overwhelmed at times when just about the time I “get it”, “it” changes. I am thankful for all those young fellows at Circuit City, who with great patience, explained “it” to me, not once, but several times. I whooped and hollered when I finally saw my own pictures playing on the TV. Yippee for me. I mastered technology if only for only one brief moment. Now the task will be to see if I can do it again!
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As Socrates is my witness |
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By Webster University on
8/7/2007
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I’m calling for a return to critical thinking. It’s my campaign against absolutism, denial and naiveté.
Absolutists are so sure. Always, never, everybody and nobody are just begging for an exception to be argued. It’s rarely worth the effort.
Some people work at being naïve. They trust when they should be wary. They are loyal in the face of betrayal. They are horrendously disappointed, sometimes angry when manager or employee they have idealized turn out to be just human.
Others come equipped with an amazing capacity for denial. They just don’t see what is there. The favored employee that is not productive, the charming spouse who cheats, the son or daughter who misbehaves, the unscrupulous salesman are all magically distorted to look perfect.
Most dangerous are those who know not that they know not. I recall a conversation with a worker from a nursing home who complained ab ...
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As Socrates is my witness |
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By Webster University on
8/7/2007
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I’m calling for a return to critical thinking. It’s my campaign against absolutism, denial and naiveté.
Absolutists are so sure. Always, never, everybody and nobody are just begging for an exception to be argued. It’s rarely worth the effort.
Some people work at being naïve. They trust when they should be wary. They are loyal in the face of betrayal. They are horrendously disappointed, sometimes angry when manager or employee they have idealized turn out to be just human.
Others come equipped with an amazing capacity for denial. They just don’t see what is there. The favored employee that is not productive, the charming spouse who cheats, the son or daughter who misbehaves, the unscrupulous salesman are all magically distorted to look perfect.
Most dangerous are those who know not that they know not. I recall a conversation with a worker from a nursing home who complained ab ...
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Hurry Sickness by Jo Clifford |
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By Webster University on
7/16/2007
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David Lewis identified a very unpleasant stress as “hurry sickness” which is a vicious cycle of hurrying to do jobs, doing them badly, feeling frustration and failure for underperformance, which creates more stress, more hurry, more pain, and ultimately sickness and fatigue.
I have a little of the hurry sickness. Although I don’t do jobs badly, I don’t do them as well as I would like. As I prepared for a recent seminar on “Job Stress”, I realized I was caught in this hurry sickness cycle myself! YOICKS! Although I had committed in January to making some adjustments in my schedule, I find that I still never think I’m completely caught up and carry a nag ...
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Tech Support Support Group by Nicki Nance |
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By Webster University on
7/15/2007
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I asked my daughter in law why her text messages were so cryptic. She said simply, “ t and r don’t work on my phone so I just try to do without them..” I sympathized. In the last week I visited the Geek Squad, had a house call to have hinge surgery on my flipflop laptop fliptop, had tech support talk me through a hard reset of my pocket pc and last but worst, fell asleep on hold and missed my turn with second level support. I can’t remember many weeks this year without ...
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Aging in Place b Nicki Nance |
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By Webster University on
7/6/2007
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I knew planning for old age was a good idea. I did not know that there is entire organization for AIPs (those who have decided to Age in Place). It’s a choice not to downsize, not to move further south or halfway back north, but to stay put and make your current accommodations accessible, adaptable and safe. It works for me. Actually the split bedroom design of most of the houses I have seen lends itself pretty easily to having a place for live in help.
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Group Think = Creativity by Karen Fattorosi |
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By Webster University on
7/5/2007
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I think I am experiencing writer’s block. Perhaps that is overly presumptuous--to think myself a writer. I am hardly a writer. I dabble with words and random thoughts. At any rate, over the past few weeks I have had no “light bulb” moments that resulted in a blog. The other day I enjoyed lunch with a handful of friends. Our discussions wondered all over the map, sometimes the whole table was involved, sometimes side conversations. Lively, interactive, bright minds, diverse ideas and viewpoints, engaging and inspiring–this is where ideas are born. Two hours and a short list of topics later I am resisting smugness in comparing my lunch with other writer’s roundtable illuminaries: Louella Parsons, Truman Capote, Sa ...
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The TV News by Jo Clifford |
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By Webster University on
6/25/2007
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Is it really the business of TV news to report nonstop murder after murder after murder? It’s as though the news media has become our latest version of reality TV. I find it disconcerting that our news media is seemingly so obsessed with reporting these murders, as though there were no other newsy stories in the world to report. I’m tired of hearing about Hilton and Lohan. I’m weary of Nancy and Greta with their nonstop questioning of “experts.” I long for real and unbiased news during those peak hours when I am mostly likely to sit for a bit and channel surf. What is happening in the world in other countries besides Iraq and Iran? I’d like to know the truth about immigration, the war, the economy, and would like to hear less about Angelina Jolie’s snubbing Fox channel. I don’t need the ...
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Working It Out by Nicki Nance |
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By Webster University on
6/24/2007
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I recently presented “Managing Workplace Conflict” to front line managers at a medical conference in Sarasota. By sad coincidence, just the week before an office manager had been shot and killed by an employee who was anticipating being fired. Health care workers are at a higher risk than most. They are exposed to the patients, the families, the public and their own. But no worker is immune.
News reporters have an uncanny way of interviewing someone who “never saw it coming.” This compels me to set the record straight. It’s true that some risk factors are invisible. Many abuse alcohol or drugs, come from violent homes, or have trouble with authority. Bur more often the troubled worker has given signals of high risk that have gone unaddressed. They may start by intimidating coworkers with verbal a ...
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Shifting Gears by Jo Clifford |
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By Webster University on
6/11/2007
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After finishing “The Ant and The Elephant” by Vince Poscente for our Webster University Director’s Book Club, I was struck by one major point for leaders: align your attitudes, beliefs and truths to the vision you have for your operation. Wow! I’ve got the vision, but do I have the attitude, beliefs and truths to make it happen? Do I just “want” the goal, or do I do what it takes to make the goal happen? I don’t know about you, but sometimes I lose sight of the vision and goal, particularly when there are discouragements.
Being successful in business is about “staying the course” as Vince Poscente says in his book. It is about believing that everything you are do ...
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Nature's Energy by Karen Fattorosi |
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By Webster University on
6/5/2007
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On a recent visit to Scotland I noticed several hill ridges with wind turbines. It got me to thinking about energy production. According to some sources, the US is ranked third worldwide in wind generated electricity capacity, behind Germany and Spain, both vastly smaller countries. Turbines require high up-front investment costs and relatively low long-term maintenance costs. Understandably, wind turbines are limited to areas that have constant flow of non-turbulent wind. Wind projects have been providing energy for agriculture and rural areas for some time. Ideal locations for turbines are on ridgetops, near shores, and offshore. While Florida has many miles of shoreline and vast offshore areas, it may not be ideal for wind turbines because of its seasonal turbulent weather. There are many other areas in the US that are ideal and the grid system of energy distribution means larger areas can benefit from wind energy.
Which brings me to think of Florida& ...
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On Molten Pond by Nicki Nance |
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By Webster University on
6/1/2007
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I’m making a concerted effort not to take an apocalyptic view of the times. They are what they are. True, service isn’t what it used to be, but we really need a lot less of it – self serve pumps, microwave dinner, bill payment on line, direct deposit, tickets to anything on the internet. If I don’t want to interface with those annoying humans (oh, wait, that’s MY species) I really don’t have to. I can choose for my contact time to be with people I like…or should I say &ld ...
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Emotional Intelligence Revisited by Jo Clifford |
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By Webster University on
5/28/2007
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I was appalled at the lack of customer service, quality of preparation, lack of cleanliness, and overall appearance of a fast food restaurant near my home in Oak Run. The two youngsters (couldn’t have been more than 18 years old – if that!) were slow, flat in affect, and seemed utterly bored and tired. When the young man pulled his pants up (must have been half way down under the shirt tails of the LONGEST uniform shirt I have ever seen) right in the middle of preparing our hamburgers, I thought my husband was going to lose it!
Dr. Henri – we need you! We need you to tell everyone about the importance of developing the people side along with the cognitive side in skills development to ensure business success. Can&rs ...
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Aging Issues by Jo Clifford |
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By Webster University on
5/22/2007
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I’m surrounded by aging issues. The CFCC Public Policy Institute is wrapping up its recommendations for a community response to access to health care. The Gerontology Symposium speakers today spoke about the aging population, the Baby Boomers, and the “waves” of population shifts. Baby Boomers (like me) will be a force to be reckoned with as we will be more educated, more demanding, live longer, be more likely to do more things after/in retirement, and the information goes on and on. I’m turning 60 next year and I think ...
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Miscellany by Karen Fattorosi |
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By Webster University on
5/21/2007
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I have spent the last few days unraveling cords, moving computer parts and pieces, repositioning gadgets, attempting to reorganize my life as I, for the umpteenth time, attempt to apply basic organizational principles and feng shui concepts to my working space (which are sometimes in conflict with each other) as I, yet again, work to accommodate another piece of technology into my increasingly complex yet basic electrical and ethernet support system. (breathe) (breathe again)
Will someone please remind me how we were sold on the whole personal computer idea? I recall Apple introduced its first personal computer with considerable hoopla about all the functions a personal computer is capable. It was generally acknowledged that most of these early computers ended up in closets because they were complicated, didn't really do much, and introduced with loads of skepticism. T ...
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